Refund Policy

At La Belle Vie – Health and Wellness, we aim to provide high-quality products and exceptional service. If you are not completely satisfied with your purchase, we are here to help.

 

1. Eligibility for Refunds

 

To be eligible for a refund, your item must meet the following conditions:

 

The item must be unused, in its original condition, and in the original packaging.

 

Requests must be made within 14 days of receiving the product.

 

Certain items, including personalised or hygiene-related products, may not be eligible for refunds.

 

2. How to Request a Refund

 

To request a refund, please contact us at bvhealthandwellness@gmail.com with the following details:

 

Order number

Product(s) you wish to return

 

Reason for the return

 

We will review your request and respond with instructions on how to return the item.

 

3. Return Shipping

 

Customers are responsible for the cost of return shipping, unless the item is defective or incorrect. We recommend using a tracked shipping service to return items, as we are not responsible for lost or damaged returns.

 

4. Processing Time

 

Refunds will be processed within 5-7 business days of receiving the returned item or as per the third party carrier terms. Refunds will be issued to the original payment method.

 

5. Damaged or Incorrect Items

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If you receive a damaged or incorrect item, please contact us immediately at lbvhealthandwellness@gmail.com within 7 days of delivery. We will arrange a full refund or replacement at no additional cost to you.